1 15000001690 2018-05-17T10:19:11+02:00 15000003619 false Data privacy (GDPR) 3 2018-05-17T10:19:24+02:00 1 1 2018-05-17T11:52:54+02:00 11 3 The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. Frequently asked question: WHAT DATA DOES GARMIN COLLECT? We know you want to stay off the grid, but when you visit Navigon.com for customer support, you’ll be asked to provide personal data such as your name, contact information, contact preferences, and device information — so you can get personalized support. WHY DO WE ASK FOR YOUR PERSONAL DATA? Any information we ask you for is used to improve your experience and get you quality support. To Keep You Informed When we have something important to tell you about your products or our site — such as vital safety information, new products or deals, and updates to our privacy policy — we use collected contact information to reach you. To Improve Our Sites and Apps When you visit Navigon.com, we collect information — such as your IP address, location, times that you visit and more — to let us know how people navigate our site and how we can improve it. To Give You Information You Might Actually Find Interesting We use things such as cookies, pixel tags and similar tools to help us improve the quality and functionality of our site. We also use these tools to see how effective our ads are and to identify any problems that we need to fix. All in all, we just want to give you a website worth using. DOES GARMIN SELL YOUR PERSONAL DATA? No! We don’t sell your personal data to anyone. And we only share your personal data with others in specific situations. With Service Providers We share personal data with third parties who provide services — such as customer and product support or sending emails — so you can get the most out of our sites, products and services. With Others Garmin will share your personal data when required to by law enforcement and in other legal matters. Data That Doesn’t Identify You We sometimes share or sell aggregated, de-identified activity data with or to strategic partners and other third parties. HOW CAN I REQUEST TO VIEW, UPDATE, DELETE OR TRANSFER MY DATA? Contact our product support team to make your request. Learn more about your rights in the Navigon.com privacy policy. The privacy policies of Garmin/ Navigon can be found via the following links: Overview:  https://www.garmin.com/en-GB/privacy/ Navigon.com:  https://www.garmin.com/en-GB/privacy/navigon/policy/ Navigon Fresh:  https://www.garmin.com/en-GB/privacy/navigonfresh/policy/ Navigon Apps:  https://www.garmin.com/en-GB/privacy/navigonapps/policy/ <p>The<strong> General Data Protection Regulation (GDPR)</strong> is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.</p><p><br></p><p><br></p><p><strong><u>Frequently asked question:</u></strong></p><p><br></p><ul><li><strong>WHAT DATA DOES GARMIN COLLECT?</strong><br>We know you want to stay off the grid, but when you visit Navigon.com for customer support, you’ll be asked to provide personal data such as your name, contact information, contact preferences, and device information — so you can get personalized support.<br><br></li><li><strong>WHY DO WE ASK FOR YOUR PERSONAL DATA?</strong><br>Any information we ask you for is used to improve your experience and get you quality support.<br><br><strong>To Keep You Informed</strong><br>When we have something important to tell you about your products or our site — such as vital safety information, new products or deals, and updates to our privacy policy — we use collected contact information to reach you.<br><br><strong>To Improve Our Sites and Apps</strong><br>When you visit Navigon.com, we collect information — such as your IP address, location, times that you visit and more — to let us know how people navigate our site and how we can improve it.<br><br><strong>To Give You Information You Might Actually Find Interesting</strong><br>We use things such as cookies, pixel tags and similar tools to help us improve the quality and functionality of our site.<br><br>We also use these tools to see how effective our ads are and to identify any problems that we need to fix. All in all, we just want to give you a website worth using.<br><br></li><li><strong>DOES GARMIN SELL YOUR PERSONAL DATA?</strong><br>No! We don’t sell your personal data to anyone. And we only share your personal data with others in specific situations.<br><br><strong>With Service Providers</strong><br>We share personal data with third parties who provide services — such as customer and product support or sending emails — so you can get the most out of our sites, products and services.<br><br><strong>With Others</strong><br>Garmin will share your personal data when required to by law enforcement and in other legal matters.<br><br><strong>Data That Doesn’t Identify You</strong><br>We sometimes share or sell aggregated, de-identified activity data with or to strategic partners and other third parties.<br><br></li><li><strong>HOW CAN I REQUEST TO VIEW, UPDATE, DELETE OR TRANSFER MY DATA?</strong><br>Contact our <a href="mailto:productsupport.privacy@garmin.com" target="_blank" rel="noreferrer noopener">product support team</a> to make your request. Learn more about <a href="https://www.garmin.com/en-US/privacy/navigon/policy/#yourRights" target="_blank" rel="noreferrer noopener">your rights</a> in the Navigon.com privacy policy.<br><br></li></ul><p><br></p><p><br></p><p><br></p><p>The privacy policies of <strong>Garmin/ Navigon</strong> can be found via the following links:</p><p><br></p><p style=""><strong>Overview: </strong></p><p style=""><a href="https://www.garmin.com/en-GB/privacy/" rel="noreferrer noopener" target="_blank">https://www.garmin.com/en-GB/privacy/</a></p><p><br></p><p><strong>Navigon.com: </strong></p><p style=""><a href="https://www.garmin.com/en-GB/privacy/navigon/policy/" rel="noreferrer noopener" target="_blank">https://www.garmin.com/en-GB/privacy/navigon/policy/</a></p><p><br></p><p><strong>Navigon Fresh: </strong></p><p style=""><a href="https://www.garmin.com/en-GB/privacy/navigonfresh/policy/" rel="noreferrer noopener" target="_blank">https://www.garmin.com/en-GB/privacy/navigonfresh/policy/</a></p><p><br></p><p><strong>Navigon Apps: </strong></p><p style=""><a href="https://www.garmin.com/en-GB/privacy/navigonapps/policy/" rel="noreferrer noopener" target="_blank">https://www.garmin.com/en-GB/privacy/navigonapps/policy/</a></p><p><br></p> 15000003619 1483 15000009583 2018-05-30T14:31:34+02:00 15002726912 1 <p>The<strong>&nbsp;General Data Protection Regulation (GDPR)</strong> is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.</p><p><br></p><p>The privacy policies of <strong>Garmin/ Navigon</strong> can be found via the following links:</p><p><br></p><p><strong>Overview:&nbsp;</strong></p><p>https://www.garmin.com/en-GB/privacy/</p><p><br></p><p><strong>Navigon.com:&nbsp;</strong></p><p>https://www.garmin.com/en-GB/privacy/navigon/policy/</p><p><br></p><p><strong>Navigon Fresh:&nbsp;</strong></p><p>https://www.garmin.com/en-GB/privacy/navigonfresh/policy/</p><p><br></p><p><strong>Navigon Apps:&nbsp;</strong></p><p>https://www.garmin.com/en-GB/privacy/navigonapps/policy/</p><p><br></p> 2 13 7 General information 2018-05-30T14:31:34+02:00 15002725674 1 2018-05-17T15:00:45+02:00 1 4 Open the Management Portal via https://gdpr.navigon.com/login and login with your NAVIGON Account. If you do not have an account, you have to register first. You will see a summary of your personal data /e.g. name, family name, Billing and shipping address). You can change the personal data via the "edit" button. Via the menu on the left, you can export your data. Click on "request data export". Subsequently you will receive an email containing a link to download your data. <ol><li>Open the Management Portal via <a href="https://gdpr.navigon.com/login">https://gdpr.navigon.com/login</a> and login with your <strong>NAVIGON Account</strong>. If you do not have an account, you have to register first.<br><br></li><li>You will see a summary of your personal data /e.g. name, family name, Billing and shipping address).<br><br></li><li>You can change the personal data via the "<strong>edit</strong>" button.<br><br></li><li>Via the menu on the left, you can <strong>export your data.</strong> Click on "<strong>request data export</strong>". Subsequently you will receive an email containing a link to download your data.<br><br><img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15004179153/original/KmczztC8dwjaC2Ykrd059HlObDKIR6v88w?1528267309" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15004179153/original/KmczztC8dwjaC2Ykrd059HlObDKIR6v88w?1528267309" data-fileid="15004179153" data-uniquekey="1528267307251"></li></ol><p style=""><br></p><p style=""><br></p> 15000003619 3806 15000009589 2018-06-06T08:42:00+02:00 15002726912 2 <ol><li>Open the Management Portal via <a href="https://gdpr.navigon.com/login">https://gdpr.navigon.com/login</a> and login with your <strong>NAVIGON Account</strong>. If you do not have an account, you have to register first.<br><br></li><li>You will see a summary of your personal data /e.g. name, family name, Billing and shipping address).<br><br></li><li>You can change the personal data via the "<strong>edit</strong>" button.<br><br></li><li>Via the menu on the left, you can <strong>export your data.</strong> Click on "<strong>request data export</strong>". Subsequently you will receive an email containing a link to download your data.</li></ol><p style=""><br></p><p style=""><strong><span style="color: rgb(184, 49, 47);">[Screenshot EN]</span></strong></p> 2 12 16 How can I review, change or export my NAVIGON data? (GDPR) 2018-06-06T08:42:00+02:00 15002725674 1 2018-05-24T16:37:42+02:00 2 4 ATTENTION: All data you might have in a NAVIGON account or a Garmin account (e.g. Garmin Connect), will be irrevocably deleted in this process and can't be restored again! Open the NAVIGON Account Management Portal and log in with your NAVIGON Account. If you do not have one, we haven't stored any data. Click on "Delete Data" in the left menu. You will be forwarded to the Garmin page, where you have to log in to your account again. You will be informed a second time, which data will be deleted. By clicking "Continue" you agree to delete your account. <p><strong><u><span style="color: rgb(184, 49, 47);">ATTENTION:</span></u></strong><span style="color: rgb(184, 49, 47);"> All data you might have in a <strong>NAVIGON</strong> account or a <strong>Garmin </strong>account (e.g. Garmin Connect), will be irrevocably deleted in this process and can't be restored again!</span></p><p><br></p><ol><li>Open the <a href="https://gdpr.navigon.com/" rel="noreferrer noopener" target="_blank">NAVIGON Account Management Portal</a> and log in with your <strong>NAVIGON Account</strong>. If you do not have one, we haven't stored any data.</li><li>Click on "<strong>Delete Data</strong>" in the left menu. You will be forwarded to the Garmin page, where you have to log in to your account again.</li><li>You will be informed a second time, which data will be deleted. By clicking "<strong>Continue</strong>" you agree to delete your account.</li></ol><p><br></p> 15000003619 3130 15000010198 2018-05-28T10:34:52+02:00 15002903165 3 <p><strong><u><span style="color: rgb(184, 49, 47);">ATTENTION:</span></u></strong><span style="color: rgb(184, 49, 47);">&nbsp;All data you might have in a <strong>NAVIGON</strong> account or a <strong>Garmin&nbsp;</strong>account (e.g. Garmin Connect), will be irrevocably deleted in this process and can't be restored again!</span></p><p><br></p><ol><li>Open the <a href="https://gdpr.navigon.com/" rel="noreferrer noopener" target="_blank">NAVIGON Account Management Portal</a> and log in with your <strong>NAVIGON Account</strong>. If you do not have one, we haven't stored any data.</li><li>Click on "<strong>Delete Data</strong>" in the left menu. You will be forwarded to the Garmin page, where you have to log in to your account again.</li><li>You will be informed a second time, which data will be deleted. By clicking "<strong>Continue</strong>" you agree to delete your account.</li></ol><p><br></p> 2 10 10 How can I delete my data (GDPR)? 2018-06-05T11:32:14+02:00 15002725674 1 2018-05-24T17:35:31+02:00 2 1 Please open the page support.navigon.com in your browser. Login to your account via clicking the "Login" button. If you do not have an account, you have to register first via the button "Sign up". After the Login, you can edit your profile via the button on the top right of the page. Using this form you can edit or delete your personal data, as well as change your password: Via the button "Tickets" you can open a summary of your pending or solved tickets. By clicking on a ticket, your can review the whole conversation with our customer service. Delete: All saved data in our ticket system can only be deleted by our customer support because of technical issues. If you want to have all these data deleted please contact us via telephone or webform.  <ol><li style="">Please open the page <a href="https://support.navigon.com/en/support/home" rel="noreferrer noopener" target="_blank">support.navigon.com</a> in your browser.<br><br></li><li style="">Login to your account via clicking the "<strong>Login</strong>" button. If you do not have an account, you have to register first via the button "<strong>Sign up</strong>".<img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972460/original/OZV13TdcbW0vID8Y3CUm-o5YKgPDDWo95w.png?1527497424" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972460/original/OZV13TdcbW0vID8Y3CUm-o5YKgPDDWo95w.png?1527497424" data-fileid="15003972460" data-uniquekey="1527497169130"><br></li><li style="">After the Login, you can edit your profile via the button on the top right of the page.<br><br><img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972506/original/QQkcvNEPJa5dDuYelBgu8mXWOiYyDUET0w.png?1527497474" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972506/original/QQkcvNEPJa5dDuYelBgu8mXWOiYyDUET0w.png?1527497474" data-fileid="15003972506" data-uniquekey="1527497169130"><br></li><li>Using this form you can edit or delete your personal data, as well as change your password:<br><br><img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15004186527/original/TAZHXIZC_l3hMPK9UwZBhYvhaJrxWwxIqg?1528277169" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15004186527/original/TAZHXIZC_l3hMPK9UwZBhYvhaJrxWwxIqg?1528277169" data-fileid="15004186527" data-uniquekey="1528277166877"><br></li><li>Via the button "<strong>Tickets</strong>" you can open a summary of your pending or solved tickets. By clicking on a ticket, your can review the whole conversation with our customer service.<img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972713/original/z96sLA2kyka2wj3QKPAYMCjXWQjCHLus2g.png?1527497709" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972713/original/z96sLA2kyka2wj3QKPAYMCjXWQjCHLus2g.png?1527497709" data-fileid="15003972713" data-uniquekey="1527497169130"></li></ol><p><br></p><p><strong><u><span style="font-size: 16px;">Delete:</span></u></strong></p><p><br></p><p>All saved data in our ticket system can only be deleted by our customer support because of technical issues. If you want to have all these data deleted please contact us via <a href="https://support.navigon.com/en/support/solutions/articles/15000007007-call-us" target="_blank" rel="noreferrer noopener">telephone </a>or <a href="https://support.navigon.com/en/support/tickets/new" target="_blank" rel="noreferrer noopener">webform</a>. </p> 15000003619 1622 15000010200 2018-10-23T15:27:10+02:00 15002726912 4 <p style="">1. Please open the page&nbsp;<a href="https://support.navigon.com/en/support/home" target="_blank" rel="noreferrer noopener">support.navigon.com</a>&nbsp;in your browser.</p><p style=""><br></p><p style="">2. Login to your account via clicking the "<strong>Login</strong>" button. If you do not have an account, you have to register first via the button "<strong>register</strong>".</p><p style=""><br></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972460/original/OZV13TdcbW0vID8Y3CUm-o5YKgPDDWo95w.png?1527497424" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972460/original/OZV13TdcbW0vID8Y3CUm-o5YKgPDDWo95w.png?1527497424" data-fileid="15003972460" data-uniquekey="1527497169130"></p><p style="">3. After the Login, you can edit your profile via the button on the top right of the page.</p><p style=""><br></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972506/original/QQkcvNEPJa5dDuYelBgu8mXWOiYyDUET0w.png?1527497474" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972506/original/QQkcvNEPJa5dDuYelBgu8mXWOiYyDUET0w.png?1527497474" data-fileid="15003972506" data-uniquekey="1527497169130"></p><p style="">4. Using this form you can edit or delete your personal data, as well as change your password:</p><p style=""><br></p><p style=""><span style="color: rgb(184, 49, 47);"><strong>[engl Screenshot]</strong></span></p><p style=""><br></p><p style="">5. Via the button "<strong>Tickets</strong>" you can open a summary of your pending or solved tickets. By clicking on a ticket, your can review the whole conversation with our customer service.</p><p style=""><br></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972713/original/z96sLA2kyka2wj3QKPAYMCjXWQjCHLus2g.png?1527497709" data-filelink="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/15003972713/original/z96sLA2kyka2wj3QKPAYMCjXWQjCHLus2g.png?1527497709" data-fileid="15003972713" data-uniquekey="1527497169130"></p> 2 8 4 How can I review, change or delete my data in the NAVIGON ticket portal (GDPR)? 2018-10-23T15:27:10+02:00 15002725674