General information

Average data volume used by the NAVIGON app
A few additional functions of the NAVIGON app require a mobile data connection to receive information in real-time. Some of the data transfer may incur conn...
Thu, 19 Apr, 2018 at 6:22 PM
Problems with battery discharge (Smartphone)
You recognize that your Android smartphone battery discharges very fast dispite you have a connected charge cable. There could be many reasons: Wrong ...
Tue, 19 Feb, 2019 at 9:33 AM
What is the difference between onboard- and offboard navigation?
Onboard-navigation The navigation device works self-sufficient. The navigation software and maps are saved on the device. It can perform the route calculat...
Fri, 20 Apr, 2018 at 1:39 PM
What is the meaning of the different Route profiles?
The name of the Route profile does not specify how the route is calculated in general. Therefore it is possible to select "Fastest Route", but get...
Mon, 28 May, 2018 at 11:55 AM
Bad determination of location/ GPS signal with mobile devices
A general malfunction regarding the determination of location with our app is not known. From our experience, there are a few points to be taken into accoun...
Mon, 23 Apr, 2018 at 1:45 PM
Error „Activation has failed" (NAVIGON Telekom Select)
You want the NAVIGON Select app but receive one of the two error messages: "The activation has failed. Check network- and internet connection. Please...
Mon, 23 Apr, 2018 at 2:27 PM
Error message „Activation has failed" (NAVIGON Telekom Select)
You want the NAVIGON Select app but receive one of the two error messages: "The activation has failed. Check network- and internet connection. Please...
Mon, 23 Apr, 2018 at 3:19 PM
Error message "Not enough memory"
While trying to install the NAVIGON app, you receive the error message that there is not enough memory. The NAVIGON app requires about 1,1 to 2,5 GB free me...
Mon, 23 Apr, 2018 at 3:21 PM
How can I report a map error? (Here Maps)
There are permantent changes in the road network. If your maps are older it can happen that the information are not up to date anymore. Even if you use the ...
Tue, 26 Jun, 2018 at 4:44 PM
How is the map data created?
The basis for our navigation maps is the detailed and comprehensive coverage of the road network. The map data must be permanently updated, as about 15% of ...
Tue, 31 Jul, 2018 at 9:08 AM