General information

Call Us
The NAVIGON customer support will assist customers from the following countries:Germany 0931-35 80 7000* Monday to Friday from 09:30am till 5:30pm We are no...
Mon, 23 Apr, 2018 at 1:27 PM
Are low-emission zones included in NAVIGON?
Currently our NAVIGON apps are not capable to include certain low-emission zones in an active navigation. Due to a complex development process and the s...
Mon, 2 Jul, 2018 at 9:39 AM
Software transmission on another platform
The NAVIGON app can only be used on the operation system (e.g. iOS) it was purchased for. A transmission on another platform (e.g. Android or Windows Phone)...
Fri, 28 Sep, 2018 at 11:31 AM
Which islands are included in the map data?
The following islands are listed via the country in the map data or included in the area of a country: Spain Canary Islands: Lanzarote, Fuerteventura...
Thu, 19 Apr, 2018 at 6:06 PM
Available Languages in the NAVIGON app
The menu and voice language in the NAVIGON apps are based on the system language of the smartphone.The available voices are also dependent on that. Supporte...
Wed, 30 May, 2018 at 1:35 PM
In which countries is Traffic Live available to use?
The service Traffic-Live offers current and precise traffic information so that a more exact arrival time with the most optimal route is possible. Traffic-...
Thu, 19 Apr, 2018 at 6:08 PM
Why do I receive information of a country when crossing the border?
We believe that is is necessary to inform you about the traffic and road regulations of the entered country when crossing the border. For this reason, you ...
Thu, 19 Apr, 2018 at 6:09 PM
When are new maps available for the NAVIGON app?
NAVIGON provides customers with the newest map data as FreshMaps and LatestMaps at regular intervals. The creation of digital maps is a continues process. ...
Tue, 11 Sep, 2018 at 1:23 PM
Do I require internet to use the NAVIGON app?
The NAVIGON app is a navigation based software with offline map data for mobile phones and tablets.   All maps for navigation (those which are required) ha...
Thu, 19 Apr, 2018 at 6:16 PM
Average data volume used by the NAVIGON app
A few additional functions of the NAVIGON app require a mobile data connection to receive information in real-time. Some of the data transfer may incur conn...
Thu, 19 Apr, 2018 at 6:22 PM