If your device no longer functions properly or doesn't start after using NAVIGON Fresh, then do the following:

  1. Please ensure that the current version of NAVIGON Fresh is being used. If there should be a more current version available, we recommend installing this.

  2. Check whether the used USB cable/port is fully functional. This can be tested with a different USB cable or PC.

  3. Please ensure that the internet connection is stable.

  4. Check whether you have a compatible operating system, administrator rights and are logged in.

  5. If you are using a Firewall, then please check the accompanying settings. Port 21 and ports should allow more than 1023 (Standard value for the FTP transfer).

    Some firewalls require that FTP is allowed as a protocol. For questions regarding configurations, please contact the developer.

  6. Please make a note of any error code being displayed in case this is required if you need to contact our customer service at a later point in time if the problem persists.

  7. If you have already done a software backup, then restore the backup.

  8. If the problem persists, we recommend doing a device restore.

  9. If restoring the device did not help, we recommend contacting our Customer Services