Select the correct device from the list below and follow the applicable instructions:


Important If you proceed a Hardware-Reset, the device will be reseted to factory settings. Therefore all personal settings and all saved information like favourites or routes will be deleted. We recommend doing a backup of the software beforehand. Instructions on how to do a backup can be found here.    


 For the NAVIGON 20s, NAVIGON 40/42s, NAVIGON 70/72s and NAVIGON 92s series:

  1. Switch the device completely off. (No standby)
  2. Keep pressing the On/Off button (ca. 10 sec.) until the message "Restoring factory defaults" appears.

 For the NAVIGON 12xx, 13xx, 14xx, 21xx, 22xx,23xx, 24xx series:

  1. Press the On/Off button for at least 10 seconds to switch the device off.
  2. Then press the On/Off button for about 10 seconds again.
  3. The device will switch on again. 

 For the 33xx, 43xx, 51xx/71xx, 63xx, 72xx/73xx series:

  1. Press the On/Off button for about 4-6 seconds to switch the device off.
  2. Then press the On/Off button for about 2-10 seconds again until the device switches itself on again.


 For the 81xx/83xx series:

  1. Press the On/Off button and the reset button (i.e. with pin) on the bottom of the frame simultaneously until the device switches itself off.
  2. Wait 3 seconds and switch your device on as usual.

 For the 84xx series:

  1. Switch the device off.
  2. Press the On/Off button for at least 10 seconds until the message  Reset to factory settings appears.
  3. Press the On/Off button again until the device switches itself on again.